Terms of Service

1. Introduction

Welcome to Estelle's Beauty & Aesthetics ("we", "our", or "us"). These Terms of Service ("Terms") govern your use of our beauty and aesthetic services, our website, and our booking systems including the Treatwell platform integration.

By booking an appointment or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Services Provided

We provide the following beauty and aesthetic services:

• Facial treatments and skincare services
• Body treatments and wellness services
• Anti-aging treatments and aesthetic procedures
• Beauty services including lashes, brows, and nail care
• Consultation services and vitamin injections

All services are provided by qualified professionals in accordance with industry standards and safety protocols.

3. Booking and Appointments

3.1 Booking Methods

You can book appointments through:

• Our Treatwell booking platform integration
• Direct contact via phone: 0750 8128814
• Email: info@estellesbeauty.co.uk

3.2 Treatwell Platform

When booking through Treatwell, you are also subject to Treatwell's Terms of Service and Privacy Policy. We recommend reviewing these documents, which can be found on Treatwell's website. Our use of Treatwell's platform is governed by our agreement with Treatwell as a service provider.

3.3 Booking Confirmation

All appointments must be confirmed by us to be valid. You will receive confirmation via your chosen booking method. We reserve the right to refuse service or cancel appointments at our discretion.

4. Payment Terms

• Payment is required at the time of service unless otherwise agreed
• We accept cash, card payments, and payments through approved platforms
• Prices are subject to change without notice
• Package deals and promotions are subject to specific terms and conditions
• Gift vouchers are valid for 12 months from purchase date

5. Cancellation and Refund Policy

5.1 Cancellation Policy

• 24-hour notice required for appointment cancellations
• Cancellations with less than 24 hours notice may incur a cancellation fee
• No-shows will be charged the full service price
• Emergency cancellations will be considered on a case-by-case basis

5.2 Refund Policy

• Refunds are provided at our discretion for unsatisfactory services
• Product purchases are final unless defective
• Gift voucher purchases are non-refundable
• Refund requests must be made within 48 hours of service

6. Health and Safety

6.1 Client Responsibilities

• Disclose all relevant medical conditions and allergies
• Follow pre and post-treatment care instructions
• Inform us of any medications or recent treatments
• Arrive clean and without makeup for facial treatments

6.2 Contraindications

We reserve the right to refuse treatment if you have contraindications or conditions that may make treatment unsafe. A patch test may be required for certain treatments.

6.3 Pregnancy and Medical Conditions

Pregnant clients and those with medical conditions must inform us before booking. Some treatments may not be suitable, and medical clearance may be required.

7. Liability and Insurance

• We carry professional indemnity and public liability insurance
• Our liability is limited to the cost of the service provided
• Clients are responsible for following aftercare instructions
• We are not liable for reactions due to undisclosed allergies or medical conditions
• Photography consent is required for before/after images

8. Data Protection and Privacy

Your personal information is handled in accordance with our Privacy Policy and UK GDPR requirements. This includes information collected through our direct bookings and through the Treatwell platform.

Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal data.

9. Third-Party Services

9.1 Treatwell Integration

We use Treatwell as a booking platform provider. When you book through Treatwell:

• You are subject to both our Terms and Treatwell's Terms of Service
• Treatwell may collect and process your booking data according to their privacy policy
• Payment processing may be handled by Treatwell's payment providers
• We are not responsible for Treatwell's platform availability or technical issues

9.2 Other Third-Party Services

We may use other third-party services for payments, communications, or business operations. These services have their own terms and privacy policies.

10. Intellectual Property

• All content on our website and materials is our intellectual property
• Client testimonials and reviews may be used for marketing purposes
• Before/after photos require written consent and model release
• Unauthorized use of our content is prohibited

11. Code of Conduct

We expect all clients to:

• Treat our staff with respect and courtesy
• Arrive on time for appointments
• Follow our salon policies and procedures
• Maintain appropriate behavior during treatments

We reserve the right to terminate services for clients who do not adhere to our code of conduct.

12. Force Majeure

We are not liable for delays or failures due to circumstances beyond our control, including but not limited to natural disasters, government restrictions, pandemics, or technical failures of third-party platforms like Treatwell.

13. Amendments

We reserve the right to update these Terms at any time. Changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of the revised Terms.

14. Governing Law

These Terms are governed by English law and subject to the jurisdiction of English courts. Any disputes will be resolved through the English legal system.

15. Contact Information

For questions about these Terms of Service, please contact us:

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.